At Danusia Eagle, we are committed to ensuring the satisfaction of our customers. We understand that sometimes an item may not meet your expectations, and we want to make the process of returning an item as easy and transparent as possible. Please read our return policy carefully to understand how we handle returns and refunds.
Return Period
15-Day No-Questions-Asked Returns: You can return any purchase within 15 days of the order date if you are not completely satisfied with it. The item must be unused and in the same condition that you received it.
Condition of Returned Items
Unused Items: For a full refund, items must be returned unused and in the same condition that you received them. This means the items must be free of any wear, damage, or alteration. Original Packaging: Please return items in their original packaging, including all tags, accessories, and documentation.
Warranty on Apparel
30-Day Warranty: All our clothing items come with a 30-day warranty covering manufacturing defects. This warranty does not cover damage caused by misuse, accidents, or normal wear and tear.
Refund Process
Refund to Original Payment Method: We will refund the full purchase price to the original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.
How to Initiate a Return
Contact Us: To start a return, please contact us with your order number. We will provide you with detailed instructions on how to return your item. Details regarding return shipping, including a free prepaid return label is provided.
Exceptions
Final Sale Items: Please note that certain items may be marked as final sale and are not eligible for return. Exchanges: We currently do not offer direct exchanges. Instead, you can return your item for a refund and make a new purchase.
Additional Information
Once we receive your returned item, we will inspect it and process your refund. The time to process your return may vary. If you have any questions or concerns about your order or this return policy, please do not hesitate to contact us. We value your business and want to ensure a positive shopping experience. Thank you for choosing Danusia Eagle.